my (limitted) understanding with banks and electronic payments is that depending on who they pay, they may have different methods of transferring funds. call your banks info # and tell them the transaction date and confirmation # and that the payee is disputing that they got the $$. ask the bank what you need from them to convince the payee that the $$ indeed left your bank and travelled to ottawa u's bank. ask if a paper copy is possible... forward that to the lovely madelle pierrette trudeau, and then ask her (politely) to take that, roll it up, and smoke it.