Dear Dell: Byte Me

[ciroccoj]

To: Dell Customer Care
Subject: Re. order number X0X0X0X

Hello! I'm checking the status on the transfer of ownership. I asked a while ago if I would be notified when it went through or if I should just send daily inquiries. Since I haven't heard back, I'm assuming daily inquiries are OK?

Thanks!

- Jimena B.


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To: Jimena
Subject: Re. order number X0X0X0X

Dear Jimena,

Thank you for contacting Dell Customer Care.

I have attempted to locate your customer profile by your name in our database however, have been unsuccessful. Please provide one of the following in order to complete your request:

Dell order number
Customer number
Online verification number
Service Tag

Should you have any other questions please do not hesitate to contact us
at www.dell.ca. Please choose Support & Customer Care.

--------
How are we doing? If you would like to provide feedback or feel you
have an unresolved issue please feel free to contact our Case Manager, at Ca_OI_CustomerCare@Dell.com. We appreciate your comments.

Please be advised you may receive an email survey from Dell directly related to the service I have provided you today. I thank you in advance for taking the time to submit the survey, as your feedback is very important to us.

Regards,

Ella B.
Dell Customer Care
ca_canadacs@dell.com
Phone: (800) 847-4096


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To: Dell Customer Care
Subject: Re. order number X0X0X0X

> Thank you for contacting Dell Customer Care.
> I have attempted to locate your customer profile by your name in
> our database however, have been unsuccessful. Please provide
> one of the following in order to complete your request:

Dell order number: X0X0X0X
Customer number: 123456
Online verification number: 1010101
Service Tag: XYZ987

Express Service Code: 5551013

I have been trying to get the ownership changed since late November. I have filled out the online ownership change form three times, the second time being December 6 and the last time being December 27. I also spoke to a customer service manager on December 27, who told me she couldn't do anything to expedite the change but filled out the form herself again, on the same date. I have exchanged a number of e-mails on this matter - ten, I believe, at last count, starting December 4. If you would like, I can forward them all to you.

My name is

Jimena B.
1 Address St.
Ottawa ON
K201A1
(613)123-4567
e-mail ciroccoj2002@yahoo.com

The previous owner was my mother,

Julia N
1 Other St.
Ottawa ON
K201A2
(613)789-1013
e-mail julia.n@sympatico.ca

(I am not sure about her e-mail).

She bought the computer online. I do not have the invoice number although if that will help, I will certainly look for it. I cannot have her send you an approval for a transfer of ownership, since she died in 2004.

Is there anything I can do to actually get this transfer done? All I want is a new power source for my computer. After this many weeks, three forms filled out, speaking to a supervisor, and handing in the same information over and over and over again, I'm beginning to lose hope.


> How are we doing? If you would like to provide feedback or feel you
> have an unresolved issue please feel free to contact our Case Manager, at
> Ca_OI_CustomerCare@Dell.com. We appreciate your comments.
To be honest, I am not sure anybody at Dell would appreciate my comments at this point in time. Most of them are not printable.

Comments

[scrtkpr.livejournal.com]

Wow.

[daf9.livejournal.com]

As a Mac owner I've never dealt with Dell - but my brother tells stories that would indicate yours is sadly not a unique experience.

[ciroccoj.livejournal.com]

I had to laugh when I read this, because with every new snippet of this story that unfolds Chris says, "We are buying a Mac next time," "We are buying a Mac," "We are so buying a MAC!"

Yeah. Not impressed. At all.