#1 rule with customer service - when you acknowledge that you screwed up, you do what you can, within reason, to make the customer happy. Comping you a $70 part would have been an easy way for the story to end more happily with Dell. Now they just have all this bad press and feeling out there. Too bad for them. Me, I'm reasonably happy with my pc that my friend put together for me. I'm still buying a MAC next time!