I've been out of the world of work for a while now, so things may have changed in my absence, but I am unconvinced that the above is an appropriate way for a receptionist to answer the phone at a law firm.
Furthermore, the following conversation just seems lacking a certain... je ne sais quoi.
"Hello... is this Smith, Jones and Adams?"
"Yeah. Who are you?"
"[My Name]"
"What do you want?"
"I was hoping to speak to Ms Smith."
"She's not here."
"Could I leave a message? Asking her to call me back?"
"Sure, yeah. What's your name again?"
Technically there's nothing wrong with this; she wasn't rude, didn't swear at me, and gave me the information I needed. And yet...
Furthermore, the following conversation just seems lacking a certain... je ne sais quoi.
"Hello... is this Smith, Jones and Adams?"
"Yeah. Who are you?"
"[My Name]"
"What do you want?"
"I was hoping to speak to Ms Smith."
"She's not here."
"Could I leave a message? Asking her to call me back?"
"Sure, yeah. What's your name again?"
Technically there's nothing wrong with this; she wasn't rude, didn't swear at me, and gave me the information I needed. And yet...