ciroccoj | Nothing to see here, just move along...

I've got a dispute at eBay and need a place to put the back-and-forth messages dealing with it, since I can't do attachments. Nothing of interest here.

Here is the summary of my case at eBay:

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Summary of this case
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June 10: I bought "Rosetta Stone Spanish" on June 10, 2010.

June 10: e-Bay immediately sent me a message letting me know that the item had been removed from e-Bay. I assumed that meant there was nothing to buy, and thus I would not be charged for it.

June 10: The payment went ahead anyway.

June (?): I received a catalogue for Chinese beauty products, with an unmarked CD inside it.

June 30: I received my credit card statement, showing that approx. $224.99 had been deducted.

June 30: After calling my credit card and PayPal, I started a case at eBay, explained the situation, and asked for my money back.

July 1: The seller wrote "please return it to get refund."

July 4: I responded "I did not receive the item. Unless you are a vendor from someplace in China, in which case the item I received did not resemble anything remotely connected with Rosetta Stone Spanish."

July 21: I contacted the seller again, repeated my earlier message (re. I had NOT RECEIVED AN ITEM), and threatened to escalate.

July 22, the seller agreed to a full refund if I returned the item, along with their address.

July 23: I contacted the seller for the THIRD TIME to remind them that "You have now told me twice that I need to return the item to get a refund. I have replied twice that as far as I DID NOT GET AN ITEM from you. I have nothing to return to you. UNLESS it is possible that you are the person who shipped me something from China. This is what I received:

I then included a link to pictures of the item I received, along with the password to view the pictures.

I have not received a reply.

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FULL TEXT OF ALL MESSAGES
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Jun 30, 2010 at 9:07 AM
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eBay Customer Support has opened a case for you.
The seller has 7 days to respond.

Details you provided:
The item doesn't match the seller's description.
You have tried contacting the seller
You paid on Jun 10, 2010
You contacted the seller through: "Seller removed from ebay"
The seller has not responded to you
The seller isn't working with you to solve the problem
You entered the phone number XXX-XXX-XXXX
We will not share your phone number with the seller.

The buyer chose "other" as the problem with the item
Additional information:
"I got the following e-mail moments after clicking Buy: Dear ciroccojones (ciroccoj2002@yahoo.com), Thanks for your interest in this listing: XXXXXXXX - Rosetta Stone Spanish Latin America Levels 1-5 Ver.3 While the vast majority of trade on our site is legitimate, we take many steps to protect our buyers from sellers who may offer items that are not authentic. One of them is to remove items reported to us as allegedly infringing through eBay's VeRO program. We hope you'll understand that this action is intended to help protect you as a buyer. Learn more about how we're working to prevent the sale of counterfeit items: http://pages.ebay.com/againstcounterfeits/ We apologize for any inconvenience. eBay still has lots of other great deals. Just go to http://www.ebay.com to shop. We hope to see you soon."

You wanted:
A full refund

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Jul 01, 2010 at 10:07 PM
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The seller has responded to your case with other solution.

Seller's message:
"please return it to get refund."

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Jul 04, 2010 at 7:34 PM
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You have responded to the seller.

Your message to the seller:
"I did not receive the item. Unless you are a vendor from someplace in China, in which case the item I received did not resemble anything remotely connected with Rosetta Stone Spanish."

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Jul 21, 2010 at 9:54 AM
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You have responded to the seller.

Your message to the seller:
"I sent you a message after you said I should send back the product you sold me in order to get back my money. My message was as follows: "I did not receive the item. Unless you are a vendor from someplace in China, in which case the item I received did not resemble anything remotely connected with Rosetta Stone Spanish." I would like you to respond to this message. I will be escalating to eBay Customer Support in two days."

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Jul 22, 2010 at 3:25 AM
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The seller has agreed to issue a full refund of $224.99 when you return the item.

Refund information:
A full refund of $224.99 will be issued through PayPal once the item is delivered.
Seller's return address:

XXXXXX
XXXXXX
XXXXXX
Hong Kong

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Jul 23, 2010 at 9:14 AM
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You have responded to the seller.

Your message to the seller:
"You have now told me twice that I need to return the item to get a refund. I have replied twice that as far as I DID NOT GET AN ITEM from you. I have nothing to return to you. UNLESS it is possible that you are the person who shipped me something from China. This is what I received:

http://smg.photobucket.com/albums/v368/Cirocco/Eagle%20Lane/?acti-
on=view¤t=IMG_4037.jpg
http://smg.photobucket.com/albums/v368/Cirocco/Eagle%20Lane/?acti-
on=view¤t=IMG_4038.jpg
http://smg.photobucket.com/albums/v368/Cirocco/Eagle%20Lane/?acti-
on=view¤t=IMG_4039.jpg
http://smg.photobucket.com/albums/v368/Cirocco/Eagle%20Lane/?acti-
on=view¤t=IMG_4040.jpg
http://smg.photobucket.com/albums/v368/Cirocco/Eagle%20Lane/?acti-
on=view¤t=IMG_4041.jpg

If this is your item, please let me know so that I can send it to you."

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Jul 23, 2010 at 9:56 AM
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You have responded to the seller.

Your message to the seller:
"The password to view the photographs is "firanja""

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I have not received a reply from the seller. I have now escalated the case to eBay Customer Support.