OK, maybe somebody out in lj-land can help me out with this one...

[ciroccoj]

I'm in the middle of a rather odd exchange with somebody from Student Finances, and I think I'm being unusually dense but for the life of me I can't imagine what it is that this person wants me to do.

If anybody's feeling bored and wants to drop me a line re. this, here's my correspondence so far, with the other person's e-mails in red. And yes, I know my e-mails are a bit snippy in tone after the first one. I tried to figure out a non-snippy way of saying stuff, but then mentally shrugged and let it go out as is.

=================
From: [Me]
To: stufin@uottawa.ca
Subject: tuition query

Hello!

I checked my account status in December, before going to pay my Winter term tuition, and discovered that it showed that I hadn't paid the Fall tuition yet. I was pretty sure I had, so I contacted my bank to see if they had any record of a payment, because I didn't want tuition money that was supposed to pay for Winter term to be put towards paying for a Fall term I had already paid for.

I finally got a statement from my line of credit showing that there was a payment made out on August 23, 2006, to Ottawa University , in the amount of $2,493.90, with confirmation number XXXXXXX.

I'm fairly sure that's my Fall tuition, though the figure quoted below is different ($3,432.00). I'm not sure where to go from here. I would like to pay my Winter tuition before it accumulates even more interest, but don't want to pay twice for anything, and would like to not pay for interest on the Fall term if it turns out that I had already paid for it.

Do you know who I can go to, to get help for this?

Thank you!

[Me]

=================================
P.S. Below is my account information, pulled from InfoWeb:

As of February 13, 2007
Student Number XXXXXXX
TOTAL $ 6,620.54

Ms. Personal Information
Personal Address
Ottawa ON POSTAL CODE
Canada

Fall 2006
Undergraduate Part Time - Common Law due 2006-09-01 $ 3,432.00
Incidental Fees due 2006-09-01 $ 91.50
Late Payment due 2006-09-01 $ 35.00
Sub-Total $ 3,558.50
Interest as of February 13,2007 $ 147.32

Winter 2007
Undergraduate Part Time - Common Law due 2006-12-29 $2,745.60
Incidental Fees due 2006-12-29 $ 89.09
Late Payment due 2006-12-29 $ 35.00
Administrative Fee for 2 Installments-P due 2006-12-29 $ 12.00
Sub-Total $2,881.69
Interest as of February 13,2007 $ 33.03

=================
RE: tuition query
From: "Pierrette Trudeau" <trudeau@uottawa.ca>

Miss [Me]

I will need more information from your Bank how the payment was issued to the University of Ottawa . Need the exact amount for payment FALL 2006 only confirmation number is not enough.

If you need more information, please do not hesitate.

Thank you.

P. Trudeau

=================
From: [Me]
To: Pierrette Trudeau
Subject: RE: tuition query

Pierrette Trudeau < trudeau@uottawa.ca > wrote:
> I will need more information from your Bank how the
> payment was issued to the University of Ottawa . Need
> the exact amount for payment FALL 2006 only
> confirmation number is not enough.
I'm not sure what other information you need from my bank... it was paid online and we got a receipt for it, with the information I gave you. Should I send a copy of the bank statement?

As to the amount paid, as indicated in my first e-mail, it was:

>> I finally got a statement from my line of credit showing
>> that there was a payment made out on August 23, 2006,
>> to Ottawa University , in the amount of $2,493.90, with
>> confirmation number XXXXXXX.

=================
From: "Pierrette Trudeau" <trudeau@uottawa.ca>

With the number of your confirmation I do no have anything, what I need to know is how your BANK made the transfer.

Thank you.

P. Trudeau

=================
From: [Me]
To: Pierrette Trudeau

Pierrette Trudeau < trudeau@uottawa.ca > wrote:
> what I need to know is how your BANK made the transfer.
I understand, but I'm not sure how to get you that information. For example, do you need to speak to somebody at my bank, or do you need a letter from them, or a copy of my bank statement?

=================
Miss [Me]
I will need something from your Bank, they will not give me any information on your file, your are the one who will have to get the information, so they can send me the information.


Thank you.

P. Trudeau

=================
From: [Me]
To: "Pierrette Trudeau" <trudeau@uottawa.ca>
> I will need something from your Bank, they will not give
> me any information on your file, your are the one who will
> have to get the information, so they can send me the
> information.
I understand that part. What I need to know is which information you need. I cannot go to the bank and tell them "Ottawa University requires the information for the following payment" if I do not know what kind of information you require.




=================
So... any ideas?

Comments

[mama-rana.livejournal.com]

Hmmm, not sure here, but maybe you could ask the bank for any "transaction details" on this particular um, transaction. It does seem like this P. Trudeau is not quite getting it.
Ugh, good luck!

[ciroccoj.livejournal.com]

but maybe you could ask the bank for any "transaction details" on this particular um, transaction.
Yeah... I just feel silly asking for something that sounds so vague. Hopefully "transaction details" is one of those phrases that instantly means something... meaningful to people in the banking business.

[a-dawn.livejournal.com]

Perhaps she's looking for something called the transit number? Or maybe she wants to know if the bank sent the payment electronically, and if so, which account # for the U of O they sent it to? I imagine there's some sort of electronic routing slip, so to speak...

I'm totally just guessing.

[ciroccoj.livejournal.com]

Perhaps she's looking for something called the transit number? Or maybe she wants to know if the bank sent the payment electronically, and if so, which account # for the U of O they sent it to? I imagine there's some sort of electronic routing slip, so to speak...
Yeah, I'm having a bit of trouble narrowing it down. Yesterday she added that she would need to get my account number from my bank... which I have already given her. Because, for some weird reason, I happen to know my own bank account number.

I'm getting the feeling she's only reading about half my e-mails. Which doesn't exactly fill me with confidence about this whole interaction...

[cabenson.livejournal.com]

Burn down the bank.

Sincerely,
Ms. PMS

[ciroccoj.livejournal.com]

LOL!

[ladystarstruck.livejournal.com]

I'd try calling the bank anyways. They probably do have a pretty good idea what piece of information the clueless guy is looking for.

[ciroccoj.livejournal.com]

They probably do have a pretty good idea what piece of information the clueless guy is looking for.
Sure hope so, cause I definitely don't.

[shiningmoon.livejournal.com]

My guess is that they're wanting the method of delivery: check (whether it's a personal check or certified funds, check number), electronic funds transfer, etc.

[ciroccoj.livejournal.com]

My guess is that they're wanting the method of delivery: check (whether it's a personal check or certified funds, check number), electronic funds transfer, etc.
That makes as much sense as anything else... I just really wish I didn't have to keep guessing, y'know?

[tudorlady.livejournal.com]

Okay. For a minute there, I was thinking... yanno, if someone named ME Pierrette Trudeau, I would probably be fairly annoying too.

And then it occurred to me. You clever Canadians, you! You made that up! It's been a long day, okay? ::facepalm::

Now, with that out of the way, I concur with your friend up there ::points::. Burn down the bank.

VTY,
Willie Mae Clinton

[ciroccoj.livejournal.com]

Okay. For a minute there, I was thinking... yanno, if someone named ME Pierrette Trudeau, I would probably be fairly annoying too.
LOL!!!

OK, you know what's really funny? I thought she'd made it up too, and wondered about somebody using a pseudo in a professional setting. Then realized that no, she wasn't, that was really her name.

Oh, ow, the horrid things people do to their children before their children even have a chance to deserve them...

Now, with that out of the way, I concur with your friend up there ::points::. Burn down the bank.
Option is looking attractive right now. So is burning down Pierrette's Place.

[(Anonymous)]

If your payment was made by cheque, your bank can provide a copy of its face and back, evidencing both provision and receipt of payment. They can also, for a small fee of course, provide a copy of your bank statement for the period in question. You should be able to print off a copy of the transactions on the relevant date for free, by going online. To obtain anything out of the ordinary, you'll need to provide your bank with a formal letter of request. If none of those steps works, get your lawyer to write the manager of your branch a letter, together with an affidavit sworn by you and including copies of everything you can get your hands on. If all else fails, put on your best black suit and heels, pretend you're a lawyer and hunt down Pierrette. SHE's your problem, not the bank.

[ciroccoj.livejournal.com]

If all else fails, put on your best black suit and heels, pretend you're a lawyer and hunt down Pierrette. SHE's your problem, not the bank.
Heh, yeah, I'm getting that feeling too. I mean, I know I'm not good at this stuff, but it really seems she could be a bit more helpful.

[batita.livejournal.com]

my (limitted) understanding with banks and electronic payments is that depending on who they pay, they may have different methods of transferring funds. call your banks info # and tell them the transaction date and confirmation # and that the payee is disputing that they got the $$. ask the bank what you need from them to convince the payee that the $$ indeed left your bank and travelled to ottawa u's bank. ask if a paper copy is possible... forward that to the lovely madelle pierrette trudeau, and then ask her (politely) to take that, roll it up, and smoke it.

[ciroccoj.livejournal.com]

ask if a paper copy is possible... forward that to the lovely madelle pierrette trudeau, and then ask her (politely) to take that, roll it up, and smoke it.
Oops - I just snort-laughed :D :D