Dell Ping Pong

[ciroccoj]

--- On Thu, 1/10/08, CA_Canadacs <ca_canadacs@dell.com> wrote:
> Dear Jimena,

> Thank you for contacting Dell Customer Care.
> I do see that the transfer of ownership has not been completed.
> The only thing that I would suggest is that you complete the form again.
> The link to be completed is below:

Thank you for your suggestion, and for the link. I am very familiar with the link, as I have followed it and filled out the information requested on three separate occasions: late November, December 6, and December 27. I also spoke to a supervisor on the phone (a call which took a considerable amount of time, most of it spent on hold while the agent and then the supervisor searched for my case) and she also filled it out, while on the phone with me, again on December 27.

My husband has suggested that perhaps every time I fill out the form, the process stops and begins anew. Do you know if this could this be why it has taken over a month to accomplish absolutely nothing?

Comments

[ladystarstruck.livejournal.com]

I truly just don't understand why they can't tell you what the hold up might be. Are you filling in the form wrong? Is there some other piece of info they need? You know, stuff like that. SOMETHING identifiable must be holding it up. And it makes no sense to me that they would say they looked up your file, found out it wasn't transferred yet, so there was nothing they could do. Like you know, maybe transfer it??

Certainly doesn't give me any incentive to ever buy a Dell!

[officerjudy.livejournal.com]

I am so never buying a Dell.