ciroccoj | Dell update...

Still no word. The last exchange was a "supervisor" who told me she had forwarded my file to Head Office and was Very Concerned. Shortly after that, she told me they told her I had to fill out an International Transfer of Ownership. Said she'd gone ahead and done that and was going to get back to me "by mid-week." I sent her an e-mail asking if this meant I had been sent to the wrong place to fill out forms all along, but I guess she wasn't Very Concerned enough to Answer.

Why the transfer of ownership needed to be International, when the computer went from my mom in Ottawa to me in Ottawa, and I've been doing this through Dell Canada from Day 1, is a mystery nobody seems willing to delve into.

So, my latest volley is another polite, "Ahem, it's no longer midweek, in fact we're getting close to another week, can anybody let me know what's going on?"

I've also forwarded the whole thing to their "How Are We Doing? Dell Cares About Your Customer Satisfaction!" address. It's 32 messages, plus an intro and a conclusion. To wit:

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Hello!

I have been in contact with Dell customer service for a few months now, and am not entirely satisfied with the experience. I have been attempting to get information regarding a power source for my computer since late November. I started by calling Dell, and was informed that I needed to go online and type in my Service Tag number (xoxoxoxox) and Express Service Code (101010101).

I am now going to forward you the entirety of my e-mail correspondance with Dell so far. I don't know if this will help my case at all, but at this point, I figure this situation can't get any worse.
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[32 e-mails]

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The service I have received so far from Dell has been nothing short of appalling. I have filled out forms online at least four times, have waited patiently, talked to Dell's 1-800 number, corresponded extensively, asked to speak to a supervisor (on the phone) and contacted Customer Care online, and am still no closer to ordering a simple power source than I was in late November when this whole thing started.

All I need is a power source for my computer. Why this requires multiple fillings of the same form, weeks of waiting, contacting "Head Office," waiting on the phone, and, most importantly, being told over and over and over again that "unfortunately, there is nothing I/we can do," is really not clear to me.

Is there any point to continuing this process, or is it just time to cut my losses and buy a Mac?
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I get the impression their Customer Care e-mails go straight into their Spam folders, but what the heck. At least I amused myself for a while there.

Don't know if this needs pointing out, but the take-home lesson here seems to be: Don't Buy From Dell.